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0300 77 77 007 enquiries@healthwatchliverpool.co.uk

NHS 111 Online launched in Liverpool


People living in Liverpool can now access urgent medical advice online at: www.111.nhs.uk.

This new, free service provides health advice and signposting to urgent care services online.

After asking users to enter their postcode and symptoms, it gives a tailored response on how to manage the issue, and/or generates a call back from a healthcare professional, if required.

NHS 111 online is currently available to people living in six clinical commissioning group (CCG) areas in the north west: Liverpool, South Sefton, Southport & Formby, Knowsley, Halton, St Helens. Other parts of the region are expected to follow later in 2018/19.

Delivered in partnership between local CCGs, North West Ambulance Service and NHS Digital, the online service has been introduced to provide a convenient digital alternative to the main NHS 111 helpline, while at the same time reducing pressure on other urgent and emergency services.

If you've already used the new online service, let us know what your first impressions were. Click here to contact us.


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