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UPDATE 2: What people are saying about getting GP appointments in Liverpool

20/11/2017

We've now completed 10 visits to GP surgeries in Liverpool on Monday mornings (their busiest time) to hear what patients have to say.

We're asking about their experience of getting through by phone, getting appointments, and of the care they receive. We've also asking patients what they think about government plans to have GP services available 7 days a week.

Here's a summary of our findings so far after speaking to more than 400 patients:

Patient experience of getting through to GP practice on the phone November 2017 image

Patient experience of getting a convenient appointment November 2017 image

Patient experience of staff attitude November 2017 image

Would you prefer 7 day access or Monday to Friday appointments? November 2017 image

We have visits planned to at least another 5 GP practices over the rest of the year and we'll be posting more updates. We'll also be sharing feedback with GP practices and decision makers so that what patients say can influence the shape of GP services.

In the meantime you don't need to wait for us to visit your GP practice to have your say. *** Click here to fill in a short survey ***

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