At Healthwatch Liverpool, we’re here to work with local health and care services to make sure they are working as best they can for the people who use them. We know the current coronavirus / COVID-19 pandemic will have a big impact on people’s ability to access the health and care support they need, and on the organisations that provide those services in Liverpool. We also know that this will be a time of increased anxiety and worry for many, and that social distancing measures will have an impact on some people’s emotional health and wellbeing.

We want to hear from you about how coronavirus / COVID-19 has affected you or your family members, so that we can let health and care services in Liverpool know what they’re doing well during the pandemic, and where people feel their care and communication could be improved. We will share this information with providers, with the local CCG, and with Liverpool City Council to help make sure that their response to the pandemic takes into account the needs and experiences of local people as the situation progresses. 

Please note that this survey is here to collect your experiences only. If you require medical help or support, you should contact NHS 111 with COVID-19 related symptoms or contact your GP with other health concerns (check your GP's website for the latest guidance about how to make appointments).

If you need support with social care services, you should contact Careline on 0151 233 3800 or via their contact form.

If you are self-isolating and need support collecting shopping, prescriptions, or would like a befriender to get in touch with you, you should call the Liverpool City Council Coronavirus Support Line on 0151 233 3066. The line is open 7 days a week, 8am – 6pm. For more information visit:

About this survey

The first part of our survey asks some questions about your experience of accessing health and care services during the COVID-19 outbreak as well as some questions about the impact that this has had on the wellbeing of you and your family members. 

The second part of the survey asks for a few details about you to make sure that we are reaching as many parts of the Liverpool population as possible. It should take approximately 5 minutes to complete depending on the detail of your responses.

All responses are anonymous.

1 Survey 2 Complete

Section 1 - Your experiences

Section 2 - A bit about you

Your responses to this survey are anonymous, but we are collecting this demographic information to see if there are any areas of the city or groups of people that are particularly strongly affected by the pandemic