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0300 77 77 007 enquiries@healthwatchliverpool.co.uk

Local Healthwatch co-ordinated A&E visits - Monday 19 March 2018



On Monday, 19 March staff and volunteers from local Healthwatch across Merseyside will be revisiting A&E departments in the region and talking to patients about the reasons for their visit.

A local Healthwatch spokesperson said: "We hope the simultaneous visits taking place from 9.30am to 12.30pm will provide a snapshot of why people use A&E and what people think about things like quality of care and waiting times."

The first joint co-ordinated event took place last July when the majority of people said they had gone to A&E on the recommendation of a health professional. A follow up was due to take place in January but was postponed due to increased winter pressures and the flu outbreak.

A&E departments have been regularly in the headlines with usage rising, departments getting more pressured, waiting times growing and frontline staff working hard to give the care people need.

NHS England chief executive, Simon Stevens, said earlier this month: "It is quite likely February will turn out to have been the most pressurised month the NHS has seen in its nearly70 year history." (1)

The Local Healthwatch and A&E departments that will be involved are:

  • Healthwatch Liverpool - Alder Hey (we will be visiting the Royal Liverpool Hospital in April)
  • Healthwatch Sefton – Southport Hospital
  • Healthwatch Knowsley – Aintree Hospital
  • Healthwatch St Helens – Whiston Hospital

Healthwatch Liverpool Chief Officer, Sarah Thwaites said: "It will be interesting to hear the variety of reasons why people attend A&E, especially as our Healthwatch colleagues are asking the same questions in different parts of Merseyside. We'll share our findings with local health decision makers to help hospital A&E departments as they plan for the future"

If you've used A&E this winter, we want to hear from you! Take our short online survey and tell us your story: http://www.healthwatchliverpool.co.uk/ae-survey


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