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0300 77 77 007 enquiries@healthwatchliverpool.co.uk

What people are saying about getting GP appointments in Liverpool


We're visiting GP surgeries around the city on Monday mornings (their busiest time) to hear what patients have to say.

We're asking about their experience of getting through by phone, getting appointments, and of the care they receive. We've also asking patients what they think about government plans to have GP services available 7 days a week.

So far we have visited 5 GP practices. Here is an overview of what people told us during these first five visits.

Patient experience of getting through to GP practice on the phone image

Patient experience of getting a convenient appointment image

Patient experience of staff attitude image

Would you prefer 7 day access or Monday to Friday appointments? image

We have visits planned to another 10 GP practices over the rest of the year and we'll be posting summary updates. We'll also be sharing feedback with GP practices and decision makers so that what patients say can influence the shape of GP services.

In the meantime you don't need to wait for us to visit your GP practice to have your say. *** Click here to fill in a short survey ***


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