The term urgent care is used to describe services which give advice or treatment straight away, or on the same day. They include: GP practices (surgeries); out-of-hours GPs; the NHS 111 phone line and website; walk-in centres; accident and emergency (A&E) departments; and the emergency ambulance service (999).
From now until 31 January 2019 NHS Liverpool Clinical Commissioning Group (CCG) is asking people to share their experiences of using these services, both for physical and mental health problems. The CCG wants to hear from both members of the public and people working in health care. The information gathered will be used to help develop proposals for how urgent care could be improved in the future.
In addition, staff working in local health care organisations will be invited to take part in a separate staff-specific questionnaire in the coming weeks too.
Over the next couple of months there will also be a series of public events, where you can find out more and share your views in person – dates and venues are listed below. Space at each venue is limited, so you need to register in advance.
- Tuesday 4 December 2018 – 10.00am – 12.30pm – Quaker Meeting House, 22 School Ln, Liverpool L1 3BT
- Tuesday 11 December 2018 – 10.00am – 12.30pm – Oakmere Conference Centre, 4 Cherry Ln, Liverpool L4 6UG
- Tuesday 8 January 2019 – 1.00pm – 3.30pm – Bridge Chapel Centre, Heath Rd, Garston, Liverpool L19 4XR
- Thursday 10 January 2019 – 1.00pm – 3.30pm - Oakmere Conference Centre, 4 Cherry Ln, Liverpool L4 6UG
- Tuesday 15 January 2019 – 6.00pm - 8.30pm - Quaker Meeting House, 22 School Ln, Liverpool L1 3BT
- Thursday 17 January 2019 – 10.00am – 12.30pm - Bridge Chapel Centre, Heath Road, Liverpool, L19 4XR