Consultation about urgent care NHS services in Liverpool launched

The NHS in Liverpool has launched a public conversation about same day health services, as part of a review of urgent care in the city.

The term urgent care is used to describe services which give advice or treatment straight away, or on the same day. They include: GP practices (surgeries); out-of-hours GPs; the NHS 111 phone line and website; walk-in centres; accident and emergency (A&E) departments; and the emergency ambulance service (999).

From now until 31 January 2019 NHS Liverpool Clinical Commissioning Group (CCG) is asking people to share their experiences of using these services, both for physical and mental health problems. The CCG wants to hear from both members of the public and people working in health care. The information gathered will be used to help develop proposals for how urgent care could be improved in the future.

You can find out more on their website and you can share your views as a member of the public in this online questionnaire.

In addition, staff working in local health care organisations will be invited to take part in a separate staff-specific questionnaire in the coming weeks too.

To request a paper version of the public questionnaire, or a different language or format, call (0151) 296 7537, email, or text 07920 206 386.

Over the next couple of months there will also be a series of public events, where you can find out more and share your views in person – dates and venues are listed below. Space at each venue is limited, so you need to register in advance.

  • Tuesday 4 December 2018 – 10.00am – 12.30pm – Quaker Meeting House, 22 School Ln, Liverpool L1 3BT
  • Tuesday 11 December 2018 – 10.00am – 12.30pm – Oakmere Conference Centre, 4 Cherry Ln, Liverpool L4 6UG
  • Tuesday 8 January 2019 – 1.00pm – 3.30pm – Bridge Chapel Centre, Heath Rd, Garston, Liverpool L19 4XR
  • Thursday 10 January 2019 – 1.00pm – 3.30pm - Oakmere Conference Centre, 4 Cherry Ln, Liverpool L4 6UG
  • Tuesday 15 January 2019 – 6.00pm - 8.30pm - Quaker Meeting House, 22 School Ln, Liverpool L1 3BT
  • Thursday 17 January 2019 – 10.00am – 12.30pm - Bridge Chapel Centre, Heath Road, Liverpool, L19 4XR

Visit the NHS Liverpool CCG website for more information about the urgent care review. More information and updates will also be shared on Facebook and Twitter.

Share your thoughts

You can help make health and care services better by sharing your experiences and ideas.

Talk to us