"I can’t get through on the telephone to book an appointment and when I do get through, the appointments are weeks away. I work shifts so this makes things difficult."
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Advice and information
The Accessible Information Standard - What you can expect from services
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
31 July 2017