Annual Report 2023-24
Highlights from the year
- 1199 people shared their experiences of health and social care with us this year helping to raise awareness of issues and improve care.
- 92,928 people came to us for clear advice and information on topics ranging from dentistry to social care, via our advice and information service, website, the Live Well Directory, and at community events.
- We produced 13 reports about the improvements people would like to see in health and social care services.
Three ways we've made a difference in the community
- Improving access to hospital services for the Polish community
- Putting people at the heart of Liverpool Health Determinants Research Collaboration's successful bid to bring £5m into the city to tackle health inequalities
- Elevating voices In Gender Diversity and Secondary Care
Listening to your experiences
Your stories helped us to write reports to influence service change on subjects that are important to you:
- GP Access
- Trauma informed care
Your voice heard at a wider level
We collaborate with other Healthwatch to ensure the experiences of people in Liverpool influence decisions made about services at Cheshire and Merseyside Integrated Care System (ICS) level.
Hearing from all communities
This year we have reached different communities by:
- Taking our service to the community, through various community events and outreach opportunities;
- Meeting with community organisations that serve some of Liverpool’s diverse communities to hear their concerns and experiences;
- Leading the ‘Lived Experience’ Co-Production work with Neurodivergent people and/or people with learning disabilities;
- Our Community Engagement Board members bring to us the experiences they hear, enabling us to articulate the concerns and priorities of diverse communities;
Advice and Information
This year we’ve helped people by:
- Providing up-to-date information people can trust;
- Helping people access the services they need;
- Helping people with complex needs access NHS dentistry;
- Supporting people to look after their health during the cost-of-living crisis.
Next steps
Over the next year, we will keep reaching out to every part of society, especially people in the most deprived areas, so that those in power hear their views and experiences.
We will also work together with partners and our local Integrated Care System to help develop an NHS culture where, at every level, staff strive to listen and learn from patients to make care better.
Our top three priorities for the next year are:
- Equity and inclusion
- Care homes and care settings
- Improving experiences for people who are neurodiverse or have a learning disability
Downloads
If you need this report in a different format, please email enquiries@healthwatchliverpool.co.uk or call 0300 77 77 007.
