Enter and View Report: Estuary House Care Home

In October 2024, we visited Estuary House Care Home owned by Wilshire Healthcare Ltd. It provides specialist care and support for people with a wide range of mental health needs, dementia and neurological conditions/traumatic brain injury (TBI). The home also offers nursing care for residents’ physical health needs and/or complex care requirements. 

The home is located in the Speke area of Liverpool (L24) and provides individual accommodation with en-suite facilities for up to 41 people, with 36 people being in residence at the time of our visit.

Summary

Overall, the feedback we received from service users, relatives and staff was very positive. The environment was welcoming, friendly and supportive. Food choices appeared to be good, and residents’ dietary and cultural needs were met. The range of activities and support available was impressive, and service users and family members appeared to have a genuine input into all aspects of life at Estuary House. 

The building and garden areas were well-maintained and although we did not enter any service user’s rooms, we could see that they were also well-maintained and reflected individual interests and tastes.

We did not see bathrooms or toilet facilities, so cannot comment on these.

Positives and Good Practice

Our visit highlighted a number of examples of positives and good practice which included but were not limited to: 

• Activities and support tailored to individual need seem a particular strength. Staff discussed how they want to support residents in accessing the local community. We are impressed by the number of activities on offer and how well linked Estuary House is with local organisations.
• Several service users and staff mentioned the family atmosphere at Estuary House, and it was clear that there were genuinely close bonds between residents and staff. The service users also appeared to have good relationships with each other.
• The multidisciplinary staff available on site combined with the gym facilities is very impressive. It gives the opportunity for specialised recovery for residents and allows for staff to share expertise and ideas. It makes Estuary House seem like an environment where people can thrive.

Recommendations 

We have no specific recommendations for Estuary House on this occasion, but we will share up-to-date information about Healthwatch Liverpool and the Live Well Directory - including how to contact us for up-to-date information about dentists currently accepting new NHS patients as these were topics which arose in our conversations with staff.