Enter and View Report: Marmaduke Street Care Home

In February 2025, we visited Marmaduke Street Care home owned by Lotus Care. It is housed in a purpose built 2-storey building with 24 general nursing and 24 EMI nursing beds. EMI stands for Elderly Mentally Infirm and covers people living with advanced dementia. At the time of our visit there were 46 residents living at the home with one bed unoccupied on each floor.

Summary

We found Marmaduke Street care home to be clean but possibly in need of some updating of the communal environments. We were pleased to hear about the plans to move the nursing stations, as they are quite far removed from many of the residents at the current time.

It is difficult for us to judge staffing levels during a relatively short visit. Where 1-2-1 care is being provided staff may have to ‘sit around’ which can be negatively perceived by other residents and families who may feel their relative is being left at that time.

Recommendations

We make the following recommendations for Marmaduke Street.

• That some monies are provided to improve the communal lounge upstairs.
• That the works to move the nursing offices are completed as soon as practically possible.
• That communication about staffing levels is clear, e.g. clarify the number of staff who are employed on a 1-2-1 basis on any particular shift.

Positives and good practice

We found during our visit to Marmaduke Street examples of positives and good practice which included but were not limited to:

• Marmaduke Street seems to be working hard to maintain comfort and dignity for residents. The use of the Abbey pain scale and dignity audits will help support residents who are struggling to communicate their wants and needs.