Enter and View Report: The Hamlets

In August 2025 we visited The Hamlets, a care home for people over 55 years of age providing EMI (‘Elderly Mentally Infirm) and nursing care for people with enduring mental health issues. The home is managed by Age Concern Liverpool and Sefton. 

The care home building is owned by HC-One, a national company which owns Mersey Parks, a large 120-bed care home on the same site.

The home has 30 bedrooms and was fully occupied at the time of our visit. We were told that any vacancies are always filled very quickly due to the high demand for the service. The Hamlets provides end-of-life care, which allows residents to stay in their home throughout their journey. At the time of our visit, one resident had lived at The Hamlets for 14 years.

Summary

During our short visit, we observed that The Hamlets seemed to be a care home that was well run, and the residents we met seemed happy and content.

We observed multiple staff members treating residents in a caring manner, with kindness and respect. Staff seemed to have built up a good rapport with the residents, and we witnessed them changing communication styles to support different residents.

We also found that the areas of the home looked clean and generally well-maintained. There seemed to be a consistent effort made to make the home as accessible for all as possible, evidenced by the easy-read displays and signage throughout.

Recommendations 

We make the following recommendations for The Hamlets 

• Examine the lights above the dining area opposite the manager's office, as the area seemed dimly lit at the time of our visit. 

Positives and good practice

We found during our visit to The Hamlets examples of positives and good practice, which included but were not limited to: 

• The menus displayed in the dining area had large photos, making them easy to read and visually informative. We also thought the large weather clock in the dining area was an excellent idea in keeping residents oriented with the time and dates.
• The manager’s office is positioned next to the dining area and lounge and has a large window looking out on that area. It felt like it made it very easy for residents and staff to approach the manager and for the manager to have a good overview on the home.