Enter and View Report: Broadway Nursing Home

In October 2025 we visited Broadway Nursing and Residential Care Home, owned by Flightcare Limited, which kept the ‘We Care Group’ name. The company owns other care homes in the North West and Yorkshire. 

The home has 2 distinct units, a large 45-bedroom unit for general nursing care and a smaller 18-bedroom unit for general residential care. During this visit, we focused on the nursing unit; we only caught glimpses of the residential unit as we were leaving.

The home is situated in an old, converted school with several single-storey buildings in the L4 area of North Liverpool. The home can accommodate couples due to the large-sized bedrooms available, and some of the rooms have en-suite facilities.

Summary

It is important to note that our enter and view visits are one-off snapshots of a service, and we can only describe what we saw on the day. During our short two-hour visit to Broadway Nursing and Residential home, we felt that the environment could do with more maintenance and a focus on cleaning and tidying.

The flooring throughout the nursing section did not look clean. The flooring did not in itself present a trip hazard, but there were multiple bin bags left on the floor as well as potential trip hazards such as jackets hanging on railings, and cat food bowls and a litter tray on the floor. Several bedrooms looked like they had not been cleaned yet with debris on the floor.

The corridor walls throughout the nursing unit looked marked and not clean in some parts, as did the radiator covers. This could be from equipment bashing into walls in some cases, but there was definite staining as well. There was also a lot of equipment left at the end of one corridor that narrows the hallway.

This inattention to detail was mirrored in the residential building where although the corridor walls looked recently decorated and clean, there was a significantly wet floor in a communal corridor, a pool of liquid on the floor in a bedroom and a ladder left unattended in a communal area.

As Broadway Nursing and Residential Home is housed in an old school building there will be some limitations to what can be changed in the home’s environment. We did feel that many of the communal areas could be much more personalised. The communal lounge/activities area felt cavernous and possibly overwhelming due to its open layout and clinical furniture.

We did see some positives during our visit as well, such as dementia-friendly design choices in the use of residential-style front doors on residents' bedrooms and the clear display of the names of each resident’s key worker.

We also felt that the dining room area in the nursing building felt much nicer and well-maintained than other areas and had some personalisation and decoration that the residents had created.

Recommendations 

We make the following recommendations for Broadway Nursing and Residential home:

• A focus on cleanliness and maintenance in the main hallways of the home. Make staff aware of the potential dangers of having trip hazards on the floor.
• A focus on personalising the communal areas and hallways. Framed photographs and residents’ artwork would help the areas feel more homely. There are already positive examples of this in the nursing dining area.

Positives and good practice

We found during our visit to Broadway Nursing and Residential home examples of positives and good practice, which included but were not limited to: 

• Good examples of Dementia Friendly design found in the home, such as the multi coloured residential style doors on people’s rooms and clear information on key workers.