Annual Report 2025-26
Highlights from the year
- 1376 people shared their experiences of health and social care services with us, helping to raise awareness of issues and improve care.
- 60,498 people came to us for clear advice and information on topics such as finding an NHS dentist, social care and leisure and wellbeing activities.
- We published 24 reports about the improvements people
would like to see in areas like Care Homes, the NHS Dentistry
Crisis in Liverpool and ADHD.
Making a difference in the community
We bring people’s experiences to healthcare professionals and decision makers, using their feedback to shape services and improve care over time.
This year we have:
- Continued to make a difference for survivors of sexual trauma when attending healthcare appointments
- worked together towards healthier lives for women in Liverpool as part of a new health taskforce.
Listening to your experiences
Services can’t improve if they don’t know what’s wrong. Your experiences shine a light on issues that may otherwise go unnoticed.
This year, we’ve listened to feedback from all areas of our community. People’s experiences of care help us know what’s working and what isn’t, so we can give feedback on services and help them improve.
This year our stories helped us to write reports to influence service change on subjects that are important to you:
- Experiences of ADHD diagnosis and support
- Corridor Care in NHS hospitals
- Accessing local NHS dental care
Learning from all communities
We’re here for all residents of Liverpool. That’s why, over the past year, we’ve worked hard to reach out to those communities whose voices may go unheard.
Every member of the community should have the chance to share their story and play a part in shaping services to meet their needs.
This year, we have reached different communities by:
- Attending community events and venues to reach people who may not
come to us otherwise - Providing our communications and engagement in a range of formats to
ensure accessibility for those who wish to have their say - Combining what people tell us, with what our partner Healthwatch
neighbours hear, to give the NHS an independent patient perspective on care across communities, on topics including end of life care, GP care, dental issues, and the patient impact of technology
Information and signposting
Whether it’s registering with a GP, accessing emergency dental care, or finding mental health support – you can count on us. This year 60,498 people have reached out to us for advice, support or help finding services.
This year, we’ve helped people by:
- Providing up-to-date information people can trust, via the Live Well Directory and our website;
- Welcoming new students to Liverpool, by providing info on the local health picture, and signposting to relevant services and support;
- Providing advice, information and signposting, via our Information and
Advice Team.
Next steps
Over the next year, we will keep reaching out to every part of society, especially people in the most deprived areas, so that those in power hear their views and experiences.
We will also work together with partners and our local Integrated Care System to help develop an NHS culture where, at every level, staff strive to listen and learn from patients to make care better.
Our top three priorities for the next year are:
- Inclusion – Working with local communities, to make all people’s voices
count - Access - Highlighting the barriers many local people experience to
accessing health and social care, and what would make services easier to access, including Neighbourhood Health - Equity – Understanding the causes of health disparities, and working with partners on solutions
Downloads
If you need this report in a different format, please email enquiries@healthwatchliverpool.co.uk or call 0300 77 77 007.
