Job Vacancy: Insight and Intelligence Officer (part time)

We are looking to recruit someone to support the Engagement team at Healthwatch Liverpool to make the best use of data and intelligence received.

Closing date: Midnight Sunday 13 October 2019 by email or 5pm Friday 11 October 2019 by post / by hand.


We are the independent champion for people using local health and social care services. We listen to what people like about services and what could be improved and share these views with those with the power to make change happen. People can also speak to us to find information about health and wellbeing services and activities available locally.

Your work will help us to turn our data into intelligence informing our strategic planning and underpinning our diverse activities. Our work is constantly evolving so the ability to adapt and pick-up new skills and approaches is essential.

This post is fixed term until 31 March 2020*.

Main Focus of Post

  • Healthwatch receives information, experiences and insight from the public through various means including through specific engagement activities, enquiries and complaints. This post will help ensure we make the most systematic and effective use of the data and intelligence we receive.
  • This piece of work will include working with colleagues from across the organisation to help us improve how we capture, analyse and then use this intelligence.
  • Largely working in an office environment but with some attendance at external meetings where required.


  • Salary £20,910 (pro rata)

  • 14-21 hours a week

  • Fixed-term until 31 March 2020*.

  • Subject to an enhanced DBS and satisfactory references

  • 25 days' annual leave plus bank holidays

Click to download the Job Description and Person Specification or find all of the application related documents below.

To apply for this post you will need to complete an application form. Read the application guidance carefully. CVs will not be considered.

Please submit completed application forms by email to or by post to 4th Floor, 151 Dale Street, L2 2AH.

Closing date for applications is midnight Sunday 13 October 2019. Applications submitted by post or delivered by hand must reach us by 5pm Friday 11 October 2019 and should be marked Recruitment.

Shortlisted applicants will be advised of their interview time by either phone or email, as preferred.

* This post currently runs until the end of the current Healthwatch contract in March 2020. The new Healthwatch contract is anticipated to run until March 2025. Depending on the outcome of the tender process, this post may be continued.


We welcome applications from people of all backgrounds and identities. If you need support with any aspect of the application process, please contact or call 0300 77 77 007.

Insight and Intelligence Officer - Job Description
Insight and Intelligence Officer - Person Specification
Application Form
Application Guidance

We are also recruiting a full time Information and Project Officer (Enquiry focused).

Click to find out more

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