We gather feedback about health and care services from a range of sources including:

  • Healthwatch Liverpool Membership
  • Our Community Engagement Board
  • Care Opinion
  • From people contacting our information and signposting service
  • Our online 'Have your say' form
  • External meetings
  • Local / National Reports and research
  • Our focused projects and ongoing work
  • Our volunteers
  • NHS Complaints Advocacy

This all feeds into our priority setting process which weights the issues identified.

This then leads to:

  • Research projects
  • Community visits and events
  • Targetted Listening Events
  • Surveys
  • Enter and View Visits

Which means that we can:

  • Inform service development
  • Share best practice
  • Identify gaps in service provision
  • Improve service quality
  • Make sure patients are aware of their rights
  • Hold decision makers accountable to the public