We gather feedback about health and care services from a range of sources including:
- Healthwatch Liverpool Membership
- Our Community Engagement Board
- Care Opinion
- From people contacting our information and signposting service
- Our online 'Have your say' form
- External meetings
- Local / National Reports and research
- Our focused projects and ongoing work
- Our volunteers
- NHS Complaints Advocacy
This all feeds into our priority setting process which weights the issues identified.
This then leads to:
- Research projects
- Community visits and events
- Targeted Listening Events
- Surveys
- Enter and View Visits
Which means that we can:
- Inform service development
- Share best practice
- Identify gaps in service provision
- Improve service quality
- Make sure patients are aware of their rights
- Hold decision makers accountable to the public
