The Walton Centre Listening Event Report - January 2024

Introduction

We visited The Walton Centre on 11th January 2024 and spoke to 19 patients and two visitors on inpatient wards. This included three people on Cairns ward, six people on Caton ward, two people on Dott ward, and 10 people on Sherrington ward. We did not visit any outpatient areas this time. We used a survey to make sure that we asked everyone the same questions. 

Most of the questions we asked were the same as those asked during the listening event we held the previous year. The Walton Centre asked us to include some questions about noise at night and about the information provided and preparation for planned operations. 

At the end of our visit we provided an overview of what patients had told us during our visit. We were pleased to note that some things we had raised during the day had been dealt with immediately.

We would like to thank the patients and visitors we spoke to for their time and honesty in answering our questions. Our thanks also to the Patient Experience team at The Walton Centre who facilitated our visit.

Highlights

• As in previous years, the staff and staff attitudes received the most positive comments.
• The food, cleanliness and ward environments at The Walton Centre also received positive feedback multiple times.
• 18 out of 21 people said that staff had enough time for them and other patients.
• Everyone we spoke to said they were given enough information about their care and treatment.
• When we asked what could be improved parking was mentioned most often, followed by improvements to the food.
• Patients awarded The Walton Centre a high overall score of 4.8 out of 5