Enter and View Report: Wavertree Nursing Home

In December 2024 we visited Wavertree Nursing Home, registered to provide nursing and personal care, owned by Greenacres Nursing Home Ltd. It is situated in a purpose-built building in L13 and can accommodate up to 50 residents.

At the time of our visit, the managers told us that there were 48 residents between the ages of 65 and 96 living at the home. Residential and nursing patients are housed together; there were 22 residential and 26 nursing residents. We were told that there was one couple living at the home in a double room. 

The home has two en-suite bedrooms and approximately 5 assisted bathrooms/shower rooms as well as plenty of toilet facilities available.

The home did not charge top-up fees at the time of our visit.

Summary

Wavertree Nursing Home was clean and had some nice homely and personalised touches. We observed staff interacting in a respectful and caring manner with residents, and residents looked well-cared for.

We liked some of the information displayed on the walls, including the ‘You said, we did’ poster (although that seemed to be more apt for the summer, as it mentioned garden furniture). It felt like residents and staff were being included in the running of the home and appreciated what they did.

We felt that a few areas may benefit from some changes and are making the following recommendations.

Recommendations

• The dining room downstairs has the potential of being a nice space for the residents, but did seem neglected at the time of our visit. We would recommend that this room gets cleared of items that don’t belong there and possibly redecorated to provide an additional space for activities and/or somewhere for residents to go with visitors.
• We would also recommend that the menus on display are changed to include photos of the food choices in a similar format to the activities planner which we thought was excellent

Positives and good practice

We found during our visit to Wavertree Nursing Home examples of positives and good practice which included but were not limited to:

• Easy read and visual communication and signage was in place throughout the nursing home and was used thoughtfully and purposefully. This will support residents in navigating the home and accessing information.
• The home seems to be working hard in consulting with both residents and their families and taking their requests on board. The suggestions box, you said we did board and resident ambassadors is a great testament to the work put in.
• The ‘this is me booklet’ is a great way to allow staff to get to know information that is important to residents and families. Communication difficulties can prevent a person expressing their wishes, so having this booklet available for staff means they can tailor the resident’s experience accordingly - even if it’s as simple as letting them know the football score