Job Vacancy: Information and Project Officer (Enquiry focused)

We are looking to recruit someone to join the Information & Advocacy team at Healthwatch Liverpool

Closing date: Midnight Sunday 13 October 2019 by email or 5pm Friday 11 October 2019 by post / by hand.


We are the independent champion for people using local health and social care services. We listen to what people like about services and what could be improved and share these views with those with the power to make change happen. People can also speak to us to find information about health and wellbeing services and activities available locally.

For many people you will be the first contact they have with Healthwatch so a key aspect of this role will be to promote the organisation by explaining our work and the ways of being involved in this. Our work is constantly evolving so the ability to adapt and pick-up new skills and approaches is essential.

This post is fixed term until 31 March 2020*.

Main Focus of Post

  • To provide information and signposting to people, helping them get the most out of health and social care services in Liverpool
  • To gain the views of the public in relation to their health and social care experiences
  • Largely working in an office environment, talking to enquirers on the phone


  • Salary £23,185

  • 35 hours a week (job share considered)

  • Fixed-term until 31 March 2020*.

  • Subject to an enhanced DBS and satisfactory references

  • 25 days' annual leave plus bank holidays

Click to download the Job Description and Person Specification or find all of the application related documents below.

To apply for this post you will need to complete an application form. Read the application guidance carefully. CVs will not be considered.

Please submit completed application forms by email to or by post to 4th Floor, 151 Dale Street, L2 2AH.

Closing date for applications is midnight Sunday 13 October 2019. Applications submitted by post or delivered by hand must reach us by 5pm Friday 11 October 2019 and should be marked Recruitment.

Shortlisted applicants will be advised of their interview time by either phone or email, as preferred.

* This post currently runs until the end of the current Healthwatch contract in March 2020. The new Healthwatch contract is anticipated to run until March 2025. Depending on the outcome of the tender process, this post may be continued.


We welcome applications from people of all backgrounds and identities. If you need support with any aspect of the application process, please contact or call 0300 77 77 007.

Information and Project Officer (enquiry focused) - Job Description
Information and Project Officer (enquiry focused) - Person Specification
Application Form
Application Guidance

We are also recruiting a part-time Insight and Intelligence Officer.

Click to find out more

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